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Home | Verizon scraps $2 fee |
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Verizon scraps $2 fee
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- December 31, 2011
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Well, that didn't take long. Verizon said Friday that it was scrapping a controversial $2 fee for one-time bill payments announced just a day earlier. The announcement had immediately sparked an uproar online from customers irate about the prospect of incurring further fees simply by paying existing ones. "At Verizon, we take great care to listen to our customers. Based on their input, we believe the best path forward is to encourage customers to take advantage of the best and most efficient options, eliminating the need to institute the fee at this time," Verizon CEO Dan Mead said in a statement. The so-called "convenience charge" was to have gone into effect Jan. 15. It would have applied to customers who make one-time bill payments using debit or credit cards, either online or by telephone, though the company planned to continue offering a variety of other free payment methods. Earlier Friday, the Federal Communications Commission said it was "concerned about Verizon's actions" regarding the proposed new fee and was "looking into the matter."
- Read more at:http://rss.cnn.com/~r/rss/money_topstories/~3/Hv5QmjpRUYk/index.htm
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