Lloyds Banking Group says it reduced the number of customer complaints reportable to the Financial Services Authority (FSA) by 24% in 2011, to 280,542 (2010: 366,975). Put another way, the group’s FSA reportable banking complaints fell from 2.1 per 1,000 accounts to 1.5 per 1,000 accounts. According to the bank, the ratio puts it in [...]
