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Home | FSA: new complaints handling rules |
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FSA: new complaints handling rules
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- October 01, 2010
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The Financial Services Authority (FSA) has published proposed changes to its complaints handling rules, as part of a package of measures intended to drive up standards. The regulator says the consultation paper, which is key to its consumer protection agenda, is aimed at ensuring that more firms resolve complaints promptly and fairly. The proposals include: [...]
- Read more at:http://www.bankingtimes.co.uk/2010/09/30/fsa-new-complaints-handling-rules/
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